Maintenance Manager (Food Manufacturing)

About Marou

Marou - Faiseurs de Chocolat is a vertically integrated chocolate company dedicated to crafting fine artisanal chocolates using high-quality ingredients. The company aims to connect the world with award-winning Vietnamese chocolate through exceptional taste, sustainability, creativity, and design. Its products are distributed worldwide.

Role Purpose

The Maintenance Manager will ensure the safe, reliable, and efficient operation of factory machinery, equipment, and technical systems while minimizing downtime, optimizing energy consumption, and supporting production plans, food safety, and sustainability goals.

Key Responsibilities

• Develop and implement preventive, predictive, and corrective maintenance plans for all machinery, equipment, and utility systems.
• Monitor equipment performance, respond promptly to breakdowns, and conduct root cause analysis to prevent recurrence and minimize downtime.
• Manage, assign, and supervise the maintenance team's activities and evaluate their performance.
• Train team members on technical skills, safety awareness, and compliance with standard operating procedures for equipment repair and maintenance.
• Manage spare parts, maintenance materials, and tool inventories to ensure availability and optimize costs.
• Ensure all maintenance activities comply with occupational health and safety requirements, GMP, HACCP, ISO 22000, and other relevant regulations.
• Participate in internal audits, customer audits, and certification audits, and prepare and provide technical documentation as required.
• Coordinate with Production, Quality, Supply Chain, and other relevant departments to meet production requirements.
• Identify and implement initiatives to improve equipment reliability, product quality, food safety, and energy efficiency.
• Prepare weekly, monthly, quarterly, and annual maintenance reports; analyze trends and equipment failure root causes; and recommend corrective actions.
• Monitor electricity, water, and other energy consumption relative to production output, identify sources of waste, and implement corrective actions.
• Lead construction, installation, upgrade, and conversion projects involving machinery, equipment, and technical systems.
• Manage data related to equipment, energy consumption, wastewater, CO₂ emissions, and other environmental indicators.
• Provide data and coordinate activities to support ESG, B Corp, and other sustainability certification roadmaps.
• Manage technical suppliers and contractors, ensuring the quality, timelines, safety, and costs of their work are properly controlled.

Key Performance Indicators

• On-time completion rate of planned maintenance activities.
• Equipment downtime and recurring breakdown frequency.
• Mean Time Between Failures (MTBF), Mean Time to Repair (MTTR), and equipment availability.
• Maintenance costs and spare parts inventory value.
• Energy and water consumption per unit of production.
• Compliance with standard operating procedures, occupational health and safety, and food safety requirements.
• Progress, budget adherence, and effectiveness of engineering projects.
• Accuracy, completeness, and timeliness of maintenance reports.

Qualifications and Experience

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automation, Mechatronics, or a related field.
• At least 5 years of experience in factory maintenance, including a minimum of 2 years in a managerial role.
• Experience in the food, confectionery, or chocolate manufacturing industry is preferred.
• Knowledge of preventive maintenance, root cause analysis, spare parts management, and project management.
• Knowledge of GMP, HACCP, ISO 22000, occupational health and safety, and contractor management.
• Ability to read technical drawings and understand electrical, mechanical, automation, and factory utility systems.
• Strong leadership, coaching, planning, problem-solving, and cross-functional coordination skills.
• Proficiency in maintenance management software and reporting tools.
• English proficiency for work-related communication is an advantage.

Core Competencies

• Systems thinking and a proactive, preventive mindset.
• Data analysis and problem-solving.
• Leadership and team development.
• Cost control and project management.
• Accountability, discipline, and continuous improvement.
• Strong awareness of safety, quality, and sustainability.

Workplace Commitment

Marou fosters a transparent, diverse, and inclusive workplace where recruitment and career development decisions are based on qualifications, skills, and experience. The company is committed to equal opportunities for learning and growth, fair compensation, safe working conditions, and a respectful workplace free from harassment and discrimination.

Personal Data Processing Notice

In accordance with applicable personal data protection laws, Marou applies a Personal Data Processing Notice to all candidates. By submitting an application to Marou Chocolate, candidates confirm that they have read and understood the Personal Data Processing Notice available in the Marou Privacy Notice to Candidates & Employees PDF and consent to the processing of their personal data for assessing their suitability for the position and preparing for potential employment.