Terms of service
Definition
- Website ("Company", "We", “Us", and "Our"): Refers to MAROU CHOCOLATE SG, the entity that operates the online platform [Insert Website URL], through which We offer and sell Products to our clients.
- Customer ("User", "You", “Your”, and "Client"): Any individual or entity who purchases a Product through the Website and/or holds a personal account on the Website.
- Order ("Purchase"): The process by which the Customer selects Products to purchase.
- Products ("Items"): All items offered for sale on the Website.
Privacy
The personal information you provide to conduct business with us is governed by our Privacy Policy. We respect your privacy and are committed to protecting it.
Photo credits
The photographs used on MAROU CHOCOLATE website are protected by copyright. Under no circumstances may the customer sell the products which are intended for his personal use or that of the person to whom his order is addressed.
The photographs present on the site are non-contractual.
For more information on the author of photographs, you can contact us via the contact form.
Limitation of liability
We endeavor to provide a service that is of the highest quality and reliability. However, the nature of the internet means that the service cannot be guaranteed to be uninterrupted or error-free. The service is provided on an 'as available' basis. Our liability for any issues arising from your use of the service is limited to the fullest extent permitted by law.
These conditions apply to all users, without limitation in time or space.
Governing law
The laws of Singapore will govern these Terms and Conditions. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of Singapore.
Commercial terms
Pricing and Taxes
Prices for our products are subject to change without notice before your order is accepted. All prices include Singapore VAT and any other applicable taxes. We reserve the right to adjust prices if unforeseen circumstances affect our delivery costs, like changes in government policy, customs duties, shipping rates, or foreign exchange rates. If this happens, you can cancel your order.
Customs and Taxes
You might have to pay customs duties or other local taxes. These are your responsibility, not ours, including dealing with customs and any related costs.
Shipping and Delivery
The cost of shipping is based on the delivery method, destination, and the size and weight of your order. We'll give you the shipping cost at checkout. Remember, unpaid orders won't be shipped.
Payment Terms
We accept one-time payments via Visa, MasterCard, American Express, PayPal, and more. Your payment must be authorized by your card issuer, or we can't process your order. The transaction will be in Singapore dollar, and your bank might charge you an exchange fee.
Returns and Refunds
For details on returns and refunds, please visit our Return & Refund Policy.
Product Guarantee
Check the expiry date on your chocolates, which you can find on each package. They're best enjoyed fresh, so we recommend picking a delivery date close to when you plan to indulge. Store them in a cool place (16 to 22°C) away from light for the best experience.
We reserve the right to make changes to these Terms and Conditions at any time. Your continued use of the site after such changes are posted will signify your acceptance of the revised terms.
User agreement
Use of Cookies
We use cookies to remember your preferences and provide a smooth shopping experience. By continuing to use our site, you agree to our cookie use.
Intellectual Property
The content, organization, graphics, design, compilation, and other matters related to our website are protected under applicable copyrights, trademarks, patents, trade dress, and other property rights. The use of any MAROU CHOCOLATE SG content or branding without our express written consent is strictly prohibited.
The intellectual property extends to the layout and design of our website, the graphics and images it contains, and the underlying technology used to provide it. Any attempt to disassemble, reverse engineer, or tamper with the technology is a violation of our rights and may be subject to legal action.
Our trademarks, including MAROU FAISEURS DE CHOCOLAT, are registered and signify the quality you can expect from our products. The unauthorized use of these marks is a violation of our trademarks and fair competition laws.
Third-Party Links
We may provide links to third-party websites for your convenience and information. While we aim to select reputable websites, we have no control over, and no liability for, any third-party websites or their contents. The inclusion of any link does not imply our endorsement of the site, its operator, or its content. Any use you make of the information provided on our site, or any site or service linked to by our site, is at your own risk.
Types of cookies
Cookies vary by function, origin, or retention period, but legally, the main distinction is between essential cookies and all others.
The Website uses the following cookies:
- Functional Cookies: Recall your previous choices and website customizations.
- Performance Cookies: Collect aggregated data on website traffic and interactions, aiding us in optimizing site performance without identifying individual users.
- Marketing Cookies: Track website visitors to provide tailored, relevant advertising.
Why do we use cookies?
We employ cookies and analogous technologies to differentiate your preferences from other visitors on our site, enhancing your experience and allowing us to refine our website. Certain regions require consent to use or store cookies on your devices. This policy provides full details on our cookie usage and their purposes.
What cookies are being used on our site
For Store Functionality
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For Performance
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For Marketing
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Your consent
On your first visit, you'll have the option to accept various cookie types via our Consent banner.
Managing consent
- Accept or reject cookies by category.
- Decline cookies upon initial website pop-up.
- Alter browser settings to refuse cookies, which may affect website functionality.
Further assistance
For inquiries about personal data processing, contact us at care@marouchocolate.com or via the website's "Contact us" section.
For browser setting adjustments or cookie management information, consult your browser's help section or websites like www.allaboutcookies.org
Updates to terms
We reserve the right to make changes to these legal notices at any time. Your continued use of the site after such changes are posted will signify your acceptance of the revised terms.
